Manage Groups

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The Identities The manage groups screen in myHealth allows users to add additional employer group/university identities to the existing myHealth account.  In the event that a member has changed groups or has a secondary group for separate benefits, other identities can be added on this screen to allow access to the benefits for all identities from one myHealth account.

Your Identities

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• All existing identities are listed in this panel.

Register New Identity

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an admin to add/edit a client group's setup within the myHealth system.  The group setup will determine what links/portals the members of that group see when they login to myHealth.

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Add Group

An * denotes a required field.

Add a new group to the myHealth system by filling out the required fields on the form.

• Edit Existing Group:  Not used for NEW groups.  See the section below for Edit Group.
• Assign Portals:  Expand to select the portals/links this client group should have access to.
• Organize Group Portals:  This section will not be available until the entire portals have been assigned and after the entire new group record has been saved.
  
  • Once available, this area can be used to reorder the portals assigned.
• Portal Plan Restrictions:  This section will not be available until the entire portals have been assigned and after the entire new group record has been saved.
  
  • Once available, the existing portals can be restricted to a specific plan within the group, if required.
• Group Name:  Enter the name of the client group.  This is what will display as the group name to the members.
• Group Number:  Enter the exact group number from the core claim system for this client group.
  • If the number is not entered correctly, the system will not be able to match members to this record.
• Enabled:  Check this box to make this group record active/enabled in myHealth.
  • Disabled groups will not allow members for that group to register or use the system.
• Address:  Enter the address for the group.  This is for reference only.
• Address 2:  Enter the address line 2 for the group.  This is for reference only.
• City:  Enter the city for the group.  This is for reference only.
• State:  Enter the state for the group.  This is for reference only.
• Zip Code:  Enter the zip code for the group.  This is for reference only.
• Set Custom HCBB Code (Optional):  Select this option and enter a code for the Healthcare Bluebook (HCBB) / MyDecision SSO portal.
  
  • This is only used if the group has elected one the HCBB portals.
  • Implementation or Client Services will provide the code to use for this group in the setup documentation.
• Create Demo Account (Optional):  Select this option to have the system create a demo member account for this group.
  
  • Two additional fields will appear with the username and password assigned for the demo account.
  • This is a rarely used option, but can be requested by an Implementation or Client Services team member to see/demo the portal for the client.
• Add ID Card Alias (Optional):  Enter a group number alias if this group has a different group number on their ID cards.  This will allow members to create a myHealth account with the alternate group number or the standard group number.
  
  • This is the case for some Anthem or BCBS groups.
  • The group setup documentation will specify the alias group number id required.
• Click the Save button to complete the new group addition
• Click the panel header text "Register New Identity" to open this section.
• Enter the required information for the new identity.  This inform can be found on the ID card for the group being added.
• Click the Register button to complete the identity registration.
• Once the new identity is registered, it can be accessed from the HOME page and any benefit links will be displayed under that identity's panel.

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