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My Info is the

landing page/dashboard for Web eXchange

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My Info:  The My Info menu option will take you to the main home page in Web eXchange. See the Help topic “My Info” for details.

Claims:  Access participant claim summary and detail information. See the Help topic “Claims” for details.

Coverage:  The Coverage menu option will show detailed plan coverage information. See the Help topic “Coverage” for details.

Questions:  Send a question to Customer Service or Technical support. See the Help topic “Questions” for details.

Forms:  Fill out online or download-able forms for things like Address Changes, Enrollment, etc. (Not all forms available for all plans). See the Help topic “Forms” for details.

Claim Lookup:  This is the claim quick lookup area. Simply enter the claim number in question, and press the FIND button. You will then be taken to the claim detail screen for the corresponding claim.

Help:  Access this help guide.

Logout:  Exit the Web eXchange system, and return to the main login screen.

Last Updated v11.3.0

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1. Main Menu Bar: Access all areas of the system from this menu.
2. Find (Claim Number): Quick claim lookup if you know the claim number.  Use the Claims menu option to do a full claim search.
3. Digital ID Card (If available for your group): Click this button to access a copy of your ID card.  ID cards are also available under the Coverage menu option.
4. Logout: Sign out of Web eXchange, and return to the login screen.
5. Quick Links: Links to other web sites or documents.  Supplied by HealthSmart and the Employer.
6. Announcements:  Look for up to date information from HealthSmart and the employer. Click on the announcement body to read the full text of the announcement.
7. Recent Claims:  This panel shows the most recent few claims from all family members that are accessible under this member account.
   
   1. Click any claim row to see the claim detail and other options.
8. Current Deductible:  This panel shows the current year individual (logged in member) and family deductible amounts
   
   1. Click the chart to go to the Deductible details lookup screen.