Last updated v2.5

The Log In Screen

Log in

• Existing users can log in by entering their user name and password, and clicking the SIGN IN button.

Self Service Tools

Create Account

This is not an option for an administrator account.

I forgot My Password

Select this option to recover a lost/forgotten password.

There are three options to recover/reset the password.  Answering predefined security questions, validating member information, or through the email the account was registered with.

1. Security Questions: If you completed the security questions section of your account after first login, this option will be available.
   • Enter the user name for the account and click Next Step (if the user name is also not recalled, please go back to the login screen and use the "I need my User Name" option).
   • myHealth will now display the security questions for the related account.  Answer the questions with the proper answers and click Next Step.
   • myHealth will now present the define new password screen.  Enter the new password twice to confirm and click Change Password.
   • Go back to the Login page and login with the new password.

B. 

C. 

2. Member Info

This is not an option for Administrator accounts.

3. E-Mail.

• Enter the email address that is currently registered on the account and click the Send Reset Link button.
• The system will send an email to the verified email address on the account.
• Click the link provided in the email and the system will ask for a new password to be entered.

I need my User Name

Select this option to recover a lost/forgotten user name.

• Enter the email address on file for the account and click Next Step.
• myHealth will send an email with the requested user name to the verified email address.

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