Last Updated v11.3.0
The messages area provides a way to send secure messages between members and Employer HR staff. Only the HR staff member and the individual member can see the messages and the messages never leave the Web eXchange system.
- Creating a new Message - Select the New Message
button. Select an plan member to send to. Fill out the subject, and body. Then click the Send 
button. Filtering Messages - To filter or search through the messages in your Inbox, simply type your search criteria into one of the open text boxes at the top of each column. The messages below the search box, will then narrow down to match the search term you entered.
- Reading a Message - To view the message body, click on the record of the message.
- Outbox (Tab) - List and read sent messages.
Messages which have not been read appear in bold text. Messages that have been read will remain in your Inbox until you delete them. |
Replying to a Message - Select the message to reply to, and press the Reply 
button. A text box to type the message reply will be presented.
Deleting a Message - Select the message record to be deleted, and press the Delete 
button. A confirmation message will be presented. To continue with the delete, click the "Yes" button, otherwise click "No".
Once the message is deleted, it can not be brought back under any circumstances. |