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Last Updated v11.3.0

This is a utility screen that is used to change the member key in Web eXchange if a member changes their SSN in the core claims system.

This only affects a Web eXchange member record that is already assigned the old key. When a SSN or member ID changes in the claims system, all of the data in Web eXchange reflects that except the member key on the member's (or dependent's) user record. That needs to be updated via this utility. Generally, the Eligibility department includes this utility in their SSN change procedures.

Web eXchange TPA Center Documentation > Utils-Change Key > image-2024-4-1_13-48-43.png

Old Key - Enter the old key. This key is the member ID and dependent code for the related claim system or web service.
New Key - Enter the new key with the updated SSN in the same format as the old key.
Webservice ID - Select the web service the key belongs to
Press the Change Key button.