Last Updated v1

Transaction Disposition Maintenance - This screen allows the Admin Center user to add/edit the transaction dispositions that are used when closing a transaction in a queue.

• Add a new disposition using the Add  button on the top right section of the toolbar.
• Search for an existing disposition to edit using the filters above each column.
• Click on the desired disposition in the list to edit.

Disposition detail

• Name - Add/Edit the name of the disposition.
• Parent Transaction Disposition (Optional) - Select an existing top or secondary level disposition to nest this disposition under.
  • Records can go up to three levels deep.  Top, Secondary, and Tertiary.
• Current Level - This shows the current nesting level of the record.