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The My Info page displays general information and announcements


  • Links - The left link bar can contains links to websites, information, and documents.
  • Fee Schedule - The fee schedule option allows providers/practitioners to view/download a copy of the network fee schedule associated with their Tax ID/TIN.
    • Select the Tax ID from the list (only IDs associated with the logged in account will be displayed).
    • Once selected, click the View Fee Schedule button.  If a fee schedule is on record for the selected ID, the web browser will download a copy in Excel format.
      • The options to view/download the fee schedule file will vary based on the web browser used to access Web eXchange.
  • Frequently Asked Questions - This section provides links to other forms, search screens, and information in Web eXchange.
    • Some options will deliver you to the Claims or Demographics search pages.  Find the claim(s) or provider(s) for which you wish to request/update information, select them, and use the Question option above the search grid.
    • Some options will deliver you to the Forms page.  Find the desired form or question options and follow the on screen instructions to complete the process.


Announcements

Look for up to date information from HealthSmart Network Solutions. Click on the announcement body to read the full text of the announcement.


Menu Options


  • Find Claim Number:  The quick claim search can be used to view claim detail for a specific claim number.  Claims can also be accessed under the Claims menu option.
  • My Info - The My Info menu option will take you to the main home page in Web eXchange. See the Help topic “My Info” for details.
  • Claims:  Search for claim and status information based on your client access.
  • Demographics - Search for practitioner/provider/facility information.
  • Forms:  Ask Questions, fill out web/online forms, or download-able forms (not all forms available for all plans). See the Help topic “Forms” for details.
  • My Account - Access account settings and transaction history.
  • Help:  Access this help guide.
  • Logout:  Exit the Web eXchange system, and return to the main login screen.


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