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View Users


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The View Users is the default option selected when entering the admin area.  The system selects it from the menu by default.  In this screen, we can find any existing myHealth user accounts.

Since the myHealth user database contains member accounts for myHealth, provider and client accounts for PHP myTPA, and CCE and provider accounts for WTC, this screen will be used to administer user accounts for all of those systems.


Quick Search

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All fields can be used in combination to narrow the search results.

  • User Name: Find the account by the user name.
  • Email: Find the account by the email address.
  • Search: Execute the search action based on the criteria entered.

Advanced Search

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All fields can be used in combination to narrow the search results.

  • User Name: Find the account by the user name.
  • User Email: Find the account by the email address.
  • First Name: Find the account by the user's first name.
  • Last Name: Find the account by the user's first name.
  • Group Number: Find the account by the user's associated group number (only member records with associated client group identities will be returned).
  • Member ID: Find the account by the user's associated member ID number (only member records with associated member ID identities will be returned).
  • SSN: Find the account by the user's associated member SSN (social security) number (only member records with associated SSN identities will be returned).
  • Provider TIN: Find the account by the user's associated provider TIN (Tax Identification Number) (only member records with associated SSN identities will be returned).
  • Search: Execute the search action based on the criteria entered.


Results

The My Profile Screen

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This section of the myHealth system provides users with the ability to update information on their profile including Name, address, email address, and others.

Below are some key points regarding the information stored in the user profile.

  • The User Name cannot be changed after initial registration.
  • Name, date of birth and address information in myHealth is only used for myHealth account contact.  Updating this information on myHealth will not update the member's primary eligibility record in the core claim/eligibility system.  Please contact your employer/university representative for any changes to your information.
  • Adding a phone number to the account will assist the web support team if a direct contact is needed for an issue with the account.






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