Last Updated v11.3.0
Submits a question to customer service.
Is this question related to a member? - If this question is about a specific member or plan participant, select YES.
If Yes: Search for and select the member from the grid list. Is any of the search/filter boxes available to find the member. Once found, click that row, and move to the next step.
If No or after selecting a member:
What Type of Question is This? - Select a category that best describes the question you are asking. This will ensure that your question is matched with a customer service representative who can best assist
you.Select Member - Depending on which question category you selected in Step 1,you
may need to select the member that your question pertains two in the list of members.
Type Your Question Below - Enter your question to be submitted to customer service and click the "Ask" button.
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Once submitted, you will receive an on screen success message, and a transaction number for follow up. |
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