Last updated v2.9.6

The Log In Screen


Log in

  • Existing users can log in by entering their user name and password, and clicking the SIGN IN button.

The myHealth system will automatically inactivate any member account that has not been used for 120 days.  If you attempt to login to an inactivate account, the system will provide options to reactivate the account through verification.  These options are the same as the Recover Account link in the Self Service Tools section of the login page.

Multifactor Authentication (MFA)

myHealth provides an additional layer of protection and security by using Multi-factor Authentication (MFA).  MFA requires a secondary method of authentication via a phone number or smart device app to approve the login request.  The current implementation of MFA in myHealth uses the DUO system.

Mandatory: All accounts that use myHealth are required to use MFA.

Usage: The first time an account logs in, it will be prompted to complete the DUO process to register a phone number and device.  Please follow the on screen prompts from the DUO application to setup MFA using the options that work best for you.  For each subsequent login, DUO will prompt for MFA after the initial login has been completed.


Depending on the options chosen during DUO registration and setup, the system will send an authorization request to the smart device linked to the account.  Other options are available if the DUO smart app is not available.  Click the other options link or other on screen instructions for available MFA options.  Once the MFA process has been completed, the system will finish the login and display the Home landing page.

Self Service Tools


Create Account

Plan members/students can create a myHealth account using Create Account option.


DEPENDENTS - If you are a dependent registering for an account, please use the member's ID and group number information with your own name and date of birth.


  • Complete all required fields.
  • Member ID and Group Number information can be found on the member's ID card.
  • Password policy requirements will be listed below the form.
  • Non-Benefit members - Special instructions will be provided to if you have been directed to register on myHealth as a non-benefit user.



Recover Account

Select this option to recover a lost/forgotten password or username.


1. Member Info

  • Enter the matching member information that was required when the account was initially created.
  • Click the Find My Account button and the system will verify and find the matching account.
  • Proceed with defining a new password.



2. E-Mail.

  • Enter the email address that is currently registered on the account and click the Send Reset Link button.
  • The system will send an email to the verified email address on the account.
  • Click the link provided in the email and the system will ask for a new password to be entered.



If the email is not received within 5-10 minutes, please check the email program's junk/SPAM folder.

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