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Transaction Disposition Maintenance - This screen allows the Admin Center user to add/edit the transaction dispositions that are used when closing a transaction in a queue.




  • Add a new disposition using the Add  button on the top right section of the toolbar.
  • Search for an existing disposition to edit using the filters above each column.
  • Click on the desired disposition in the list to edit.


Disposition detail


 

  • Name - Add/Edit the name of the disposition.
  • Parent Transaction Disposition (Optional) - Select an existing top or secondary level disposition to nest this disposition under.
    • Records can go up to three levels deep.  Top, Secondary, and Tertiary.
  • Current Level - This shows the current nesting level of the record.
    • When using a disposition to close a transaction in a queue, only the lowest level disposition can be selected.
      • Example: if a Top level disposition has a secondary and a tertiary under the secondary, only the tertiary can be selected to close a transaction.



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