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What does IWS stand for?

  • I.W.S. stands for: Imaging Workflow System

The Purpose of IWS:

  • IWS provides the ability for documents to be routed around an organization in a logical organized fashion.  The system allows for department administrators to specify their business processes, through rules, giving the ability to automate a department's workflow.  The IWS platform provides robust security features which enable department administrator to control processor functions. All queues, document types, and indexes, are defined by department administrators.  This gives organizations the ability to deploy IWS under almost any business process.  

Common Terms Used in IWS:

  • Index

Information about the document that can be used for retrieval and rules processing.  The information attached to the document should be as unique as possible for easy document searching.  Examples of indexes include; client number, social security number, member ID, dollar amount, date, client name, etc.  Indexes are the key data elements you can use to identify which member/applicant/client/account each document belongs to that enters the IWS system.

  • Indexing

The act of data entering a user defined index (above) to go along with a new document when it is brought into IWS.

  • Document Type

A general categorization to assign to a document in the system. Examples; Enrollment Form, HCFA form, Proposal, Contract, Payables Form, etc.  Document types are defined and customized by each department in IWS.

  • Queue

These are the digital “inboxes” of IWS.  Think of them as the “in basket” on someone’s desk, or their mailbox in the mail room.  Queues can be setup for individual access, or for multiple staff to work from.  You can name a queue anything you want.  Like Document Types, Queues are customized and defined by each department.

  • Queue Rule

A rule, or set of "if" conditions (Queue Logic), defined in the system by a user.  A rule tells the system to what queue(s) (Queue Flow) the new document should be routed.  The rule is based on the index data attached to the document.

  • Queue Logic

"If statements" used on a Queue Rule to evaluate document indexes.  Example: If the Index field EMPLOYEE_STATE equals "TX" then route the Document to the TEXAS DATA ENTRY Queue.

  • Queue Flow

A list of Queues attached to a Queue Rule to which a document gets routed through when the Queue Logic rule is found to be true.


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