Last Updated v11.3.0
The Manage My Account area of Web eXchange allows the account holder to update their email address, time zone, password, permissions, and other account related items.
**Most Member accounts are created through the initial myHealth member portal prior to accessing the Web eXchange system. Therefore, Email address and Password options can only be updated in the myHealth front end member portal. To update these items, please follow the directions on screen (screen image below).
Preferences
- Time Zone - Select your time zone.
- My Account Messaging - Yes/No - Do you wish to receive email updates regarding transaction updates from the system? These include transaction status updates on submitted Questions or Forms, and new Employer messages.
- Go Green (Electronic EOB)
- Only available for employee/primary accounts. This option will not display for dependents or family member accounts.
- Yes - Paper Explanation of Benefits (EOB) will no longer be sent to your address. A notification will be sent to the email address provided on this screen when a new completed claim/EOB is available. Email notifications for completed claim EOBs will still be delivered regardless of the selection in the My Account Messaging above.
- No - Paper EOBs will be delivered to your address on file.
- Only available for employee/primary accounts. This option will not display for dependents or family member accounts.
Permission To See My Claims
Unless you are a child under the age of 18, other family member's cannot view your claims until Web eXchange has been configured to allow this access.
Family member's that do not currently have a Web eXchange account will not show up here. They must first go through the Web eXchange account signup before showing up on this list.
Access is granted by checking the box in the Allow Access column next to the family member's name. It can be taken away in the future by unchecking the box. Access is changed as soon as the box is checked or unchecked. There is no need to take any additional action to save the changes.
Spouse/Ex-Spouse Configuration
This section displays all members in the family that have a SPOUSE relationship. The options here allow the primary employee/member to control if a spouse is visible to the primary employee/member when viewing coverage or claims information, and/or if the spouse can see claims for dependents under 18.
Hide From View - Checking this box will cause the system to hide that spouse from view for the primary employee/member. That hidden dependent will not be shown on any screens in the Member Center unless this option is changed to Unchecked (this is the default.)
Can View Dependents Under 18 - Checking this box (this is the default for Active status spouses) allows the spouse to see claims for all family dependents under the age of 18. Unchecking this box (this is the default for Terminated Status spouses) will not allow the spouse to see claims for all family dependents under the age of 18.